Packdown ← Back to Packdown

Terms of Service

Last updated: 23 April 2026

These Terms of Service ("Terms") govern your use of Packdown ("the Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who We Are

Packdown is a web application designed to help gigging musicians manage gig finances, fee splits, mileage, and band administration. The Service is operated by Packdown, based in the United Kingdom.

2. Eligibility

You must be at least 18 years old to use the Service. By using Packdown, you confirm that you are 18 or over and have the legal capacity to enter into these Terms.

3. Account Registration

To use Packdown you must register for an account. You agree to:

We reserve the right to suspend or terminate accounts that we reasonably believe contain false information or have been used in breach of these Terms.

4. Free Trial

New bands receive a 30-day free trial with full access to the Service. No payment details are required during the trial period. At the end of the trial, the band will move to read-only mode unless a paid subscription is activated. Trial periods are available once per band and are not transferable.

5. Subscriptions and Payment

After the free trial, continued access to the Service requires a paid subscription. Subscriptions are per band — one subscription covers all members of the band regardless of size.

All prices are inclusive of VAT where applicable. Payments are processed securely by Stripe. We do not store your payment card details.

Subscriptions renew automatically at the end of each billing period unless cancelled. You can cancel at any time via the Billing & Subscription section of the app. Cancellation takes effect at the end of the current billing period — you will retain access until that date.

We reserve the right to change subscription pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new price.

6. Refunds

We do not offer refunds for partial billing periods. If you cancel mid-period, you will retain access until the end of that period. Refunds may be offered at our discretion in exceptional circumstances — contact us at hello@packdown.co.uk to discuss.

7. Acceptable Use

You agree not to use the Service to:

We reserve the right to suspend or terminate accounts that breach these requirements without notice.

8. Band Admins and Members

Within Packdown, each band has one or more admins. Admins are responsible for managing the band's subscription, inviting members, and controlling access. By accepting an invitation to join a band, you agree that admins of that band may view your gig records, earnings splits, and availability within the context of that band. You may leave a band at any time via Band Settings.

9. Your Data

We collect and process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Service, you consent to our data practices as described in the Privacy Policy.

You retain ownership of the data you input into Packdown (gig records, financial data, notes). We do not sell your data to third parties. If you delete your account or band, your data will be retained for 12 months and then permanently deleted, unless you request earlier deletion.

10. Google Calendar Integration

Packdown offers an optional one-time import feature that connects to your Google Calendar to read event titles and dates. By using this feature, you authorise Packdown to temporarily access your Google Calendar data for the purpose of importing events. We do not store your Google credentials or retain ongoing access to your Google Calendar after the import is complete.

11. Intellectual Property

All content, design, code, and branding within the Service is owned by or licensed to Packdown and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Service without our prior written consent.

You grant us a non-exclusive, royalty-free licence to store and process the data you input into the Service solely for the purpose of providing the Service to you.

12. Availability and Changes to the Service

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may carry out maintenance, updates, or changes to the Service at any time. We will endeavour to give reasonable notice of any significant changes that affect your use.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. Where reasonably practicable, we will give 30 days' notice of discontinuation.

13. Limitation of Liability

To the fullest extent permitted by law:

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Indemnity

You agree to indemnify and hold harmless Packdown, its employees, and agents from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or your misuse of the Service.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or via an in-app notice. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

16. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your account if you breach these Terms, with or without notice depending on the severity of the breach. Upon termination, your access to the Service will cease, subject to the data retention terms in Section 9.

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact

If you have any questions about these Terms, please contact us at: hello@packdown.co.uk